1. Deposit and Final Payment

  • A deposit which is equal to 25% of the total course cost is required at the time of booking. The full or final payment is required when you receive the  Confirmation Service Voucher .
  • Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
  • These  Terms and Conditions form the basis of the contractual relationship between Viet Vision Travel and Trading Joint Stock Company (on behalf of Hanoi Language & Culture Tours) Business Certificate Number: 0102129732 and its clients. It is important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communications from our staff.

2. Methods of Payment
A deposit of 25% of course fees must be made on booking. Final payment must be made on or before commencement of the course.
We are now able to offer five methods of payment:

a. Paypal
Go to www.paypal.com
Select Send from the main menu
Enter Email: [email protected] and the amount.
Follow the prompts

b. Online Payment with OnePAY: Visa, MasterCard, American Express, and JCB Card accepted (3.85 % of the amount will be charge for bank fee)
We connect with  OnePAY  Payment Gateway to accept Online Card Payment (www.onepay.vn ). All of your card information is processed through SSL protocol to international card security standards. Your card information will not be stored on our systems.
After you have received the Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click,  I agree with Terms and Conditions, and  click Submit or Book.
You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Input Card information: The URL will begin with  https://onepay.vn/… To make the payment, input the following card information:

  • Card Number
  • Expiry Date
  • CSC (Card Security Code – CVV, CVC)
  • Billing address (Card holder’s address which has been registered with the Issuer Bank)
    Click “PAY”
  • Online payment password (If you have enrolled  3D- Secure Program  for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

c. Made by telegraphic transfer or internet transfer to our following Viet Vision Travel account details:
Account name:  Viet Vision Travel and Trading Joint Stock Company
Vietnamese account name:  Công Ty CPTM & DL Tầm Nhìn Việt
USD account number:  048 840 060 001 042
VIETNAM INTERNATIONAL COMMERCIAL JOINT STOCK BANK
VIBANK
Address: Viet Tower, 198 B Tay Son Street, Dong Da district, Hanoi, Vietnam
Tel: 04 .62760068
Fax: 04 62760069
Swift code: VNIBVNVX
Website: www.vib.com.vn

d. Visa, Master Card off line payment:
(You only need to fill in the information in the Credit Card payment form and we can charge you from your card with the amount you need to pay +2.5% bank fee)
Fax to us the completed reservation together with an image of your card (recommended) or send same as an email attachment.

Note: Cash payment, travelers’ check and company check is applicable upon special request, but personal checks cannot be accepted.

e. By Western Union (sending money online):  www.westernunion.com
Sign up as a user with Western Union and send the deposit to us.
Recipient:
First name: HA
Last name: NGUYEN THI THU
Identity card: 111366744
Notify us that you have sent the money with the following information:
Sender’s name:
Money Transfer Control Number (usually 10 numbers):
Sender’s Address:
Note: Sending money online is available only in some countries. If not available, please find an agent near you.
Disclaimer:
(For clients who make payment by credit card for offline payment only).
Viet Vision Travel  will draw  USD  from your credit card. That amount is normally shown on your credit card. (2.5% of the amount will be charge for bank fees)
Hanoi Language & Culture Tours  quotes course prices in  US Dollars.

3. Cancellation and Refunds
We would deeply regret your decision to cancel your engagement with us. However we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to  Hanoi Language & Culture Tours or Viet Vision Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:
More than 14 days prior to commencement. 5% of the course price is non-refundable. The remainder of the deposit will be refunded.
Cancellation received within 14 days of commencement: 25% of the course price
No-show clients will be charged 25% of the full course price.
After the course has commenced, we are unable to refund any amount for unused services due to your change of mind, early departure, late arrival, or missed sessions.

4. Booking Hotels
Booking hotels and resorts on our web site requires pre-payment. We will require full pre-payment upon confirmation of availability.
Payment by Master and Visa Card (off line payment) will incur a 3% bank fees.
Online Payment with One PAY: Visa, MasterCard, American Express, and JCB Card accepted (3.85% of the amount will be charged for bank fees)
Payment by bank transfer to our bank account bank as above.

All prepaid hotels and resorts are subject to the following cancellation charges:

  • 61 days, 30% of the amount of charge per booking (hotel or resort) will be forfeited
  • 31-60 days before arrival: 40%
  • 15-30 days before arrival: 50%
  • 14 days before arrival: 100 %

5. Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits. All such documentation is the sole responsibility of the client.   Hanoi Language & Culture Tours may assist you in applying for the necessary travel documentation upon request.  Hanoi Language & Culture Tours  and Viet Vision Travel accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

6. Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to Hanoi and Vietnam. The client is solely responsible for checking the safety and security conditions, vaccination and other health requirements for travel in Vietnam.

7. Insurance
Hanoi Language & Culture Tours  course pricing does not include Life, Accident or Medical Insurance  and no insurance is included in our courses or excursions. We highly recommend that you purchase full coverage travel insurance in your country of origin.

8. Complaints and Claims
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your course. Relevant receipts and substantiating evidence must be attached to the letter of claim.  Hanoi Language & Culture Tours  will not be liable for any claims made later than 15 days after the completion of your course.

9. Communications
You can contact Hanoi Language & Culture Tours via  www.HanoiLanguageTours.com , email, fax, or phone. If for any reason, you fail to receive any reply from  Hanoi Language & Culture Tours  in regard of your course status within 48 hours from the time you submitted the request for booking, modifying, or canceling a course, please contact Hanoi Language & Culture Tours customer service center at [email protected]  or phone  (+84) 4 35561146  immediately to ensure that we are able to deal with your enquiry in accordance with our  Terms and Conditions.

10. Liability & Responsibility

  • Hanoi Language & Culture Tours shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by suppliers or any other party not directly owned or controlled by  Hanoi Language & Culture Tours.
  • Hanoi Language & Culture Tours shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond  Hanoi Language & Culture Tours’  control. Neither Hanoi Language & Culture Tours nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the pupil as a result of any of the aforementioned causes
  • Hanoi Language & Culture Tours is not responsible for a client’s failure to comply with customs regulations.
  • Hanoi Language & Culture Tours is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
  • Hanoi Language & Culture Tours reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the course prior to departure. If Hanoi Language & Culture Tours has cancelled any course prior to the commencement of the course, Hanoi Language & Culture Tours shall make a full refund of fees received from the client.
  • Hanoi Language & Culture Tours excursions may include activities which require care and attention. Such activities include motor travel, boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk.  Hanoi Language & Culture Tours, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken appropriate care.
  • Hanoi Language & Culture Tours reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

11. Modification or Discontinuance of Service
Hanoi Language & Culture Tours reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.